Privacy Policy

Effective Date: October 2025
Website: eleganthouseholds.co.ke
Business Name: Elegant Households
Location: 00100 Ronald Ngala Street, Nairobi, Kenya
Phone: +254 798 188993

1️⃣ Introduction

Welcome to Elegant Households.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this policy.

2️⃣ Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name, phone number, email address, and delivery details when you place an order or contact us.
  • Payment details (processed securely via third-party payment gateways — we do not store your card details).

B. Non-Personal Information

  • Browser type, IP address, and general location data for analytics and website performance.
  • Cookies and tracking tools to improve your browsing experience.

3️⃣ How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Communicate order updates, offers, or promotions
  • Improve website functionality and customer experience
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations and prevent fraud

4️⃣ Sharing Your Information

We do not sell, rent, or trade your personal data.
However, we may share limited information with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g. M-Pesa, card providers)
  • Delivery and logistics partners
  • Marketing and analytics platforms (e.g. Google Analytics, Meta Ads)

Each partner only receives the data necessary to perform their service.

5️⃣ Data Security

We take data security seriously.
Our website uses SSL encryption and secure hosting to protect your personal information from unauthorized access, alteration, or misuse.

6️⃣ Cookies

Our website uses cookies to:

  • Remember your preferences and cart items
  • Analyze site traffic and improve performance

You can choose to disable cookies in your browser, but this may affect how some parts of the site function.

7️⃣ Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Opt-out of marketing communications at any time
  • Request information on how your data is being used

To exercise these rights, contact us at info@eleganthouseholds.co.ke or call +254 798 188993.

8️⃣ Third-Party Links

Our site may contain links to other websites.
We are not responsible for the privacy practices or content of those external sites.

9️⃣ Updates to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a new “Effective Date” above.

🔗 Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
📞 +254 798 188993
📧 info@eleganthouseholds.co.ke
🌐 eleganthouseholds.co.ke